Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
All orders are subject to product availability.
Items offered on our website are only available for delivery to addresses in Canada and The Lower 48 US States, Hawaii and Alaska.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note: we do not ship on Saturdays or Sundays. Date of delivery may vary due to carrier shipping practices and delivery location.
One order will be shipped to one address only.
Shipping costs are currently a flat rate, $10.00 to customers in Ontario, $15.00 to customers in the rest of Canada and $20 to US customers in the Lower 48 US States, Hawaii and Alaska.
Sales tax is charged according to the province or territory to which the item is shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.